This document explains the shipping and return procedures that apply to every purchase made from skirtsbusiness.com. By placing an order, you acknowledge and agree to the terms set forth in this Shipping & Returns document, which forms an integral part of the Terms of Service offered by Lai Shan Limited. Please read the following provisions carefully before completing your purchase or initiating a return.
All orders placed through skirtsbusiness.com are processed and dispatched from the facilities operated by Lai Shan Limited. Upon confirmation of your order, our team prepares the selected women clothing items and transfers them to the designated carrier for delivery. Shipping timelines may vary based on your delivery location, the selected shipping method at checkout, and the operational schedule of the assigned carrier.
Standard shipping is offered for all domestic addresses. We also provide an express shipping option for customers who require faster delivery service. Delivery estimates are calculated from the moment your order leaves the warehouse and cannot be guaranteed due to conditions outside the control of Lai Shan Limited, including customs clearance procedures, adverse weather events, and carrier network disruptions.
Once your order is dispatched, you will receive a confirmation notification containing the tracking number assigned to your shipment. It is your responsibility to monitor the delivery progress and to ensure that someone is available to receive the package at the provided delivery address. Lai Shan Limited bears no responsibility for packages that are lost, stolen, or damaged after proof of delivery has been recorded by the carrier.
Shipping charges are displayed at checkout before you finalize your purchase. These charges are calculated based on the total weight of the items, the destination region, and the selected shipping method. Free shipping promotions, when applicable, are applied automatically to qualifying orders at the checkout stage. The terms of any such promotion are stated clearly at the moment of application.
Every customer of Lai Shan Limited holds the right to request a refund for any purchased item without providing a reason, provided that the request is submitted within a strict period of 14 days from the date on which the order was delivered to the customer. This no-reason refund right is absolute and does not require the customer to explain or justify the decision to return the merchandise.
To qualify for a refund under this policy, the returned items must be unused, unworn, unwashed, and free from any signs of wear, damage, odor, or alteration. All original tags must remain attached to the garments. All returned items must be accompanied by their original packaging, including any protective materials, garment bags, and informational inserts that were included in the shipment. Items that fail to meet these conditions will not be accepted for a refund.
Customs duties, import taxes, and any governmental levies applied to international orders are non-refundable. Such charges are borne exclusively by the customer and fall outside the scope of this refund policy.
To initiate a return, you must contact the customer service team of Lai Shan Limited at [email protected] within the 14-day window described above. Your return request must include your order number, the name of the item you wish to return, and confirmation that the item remains in its original condition.
Once your request is received and approved, you will receive a return authorization confirmation that includes all necessary instructions for submitting the package back to our facility. Returns that arrive without prior authorization may be rejected and returned to the sender at the sender's expense.
The customer bears full responsibility for all shipping costs associated with returning any item to Lai Shan Limited. No return shipping fees will be reimbursed by Lai Shan Limited under any circumstances. We strongly recommend that you use a traceable shipping service and retain the tracking number provided by the carrier, as proof of shipment is required to resolve any disputes regarding the delivery of your return parcel.
All return packages must be sent to the following designated recipient and address:
Recipient: Lai Shan Limited
Contact Phone: +852 5255 0093
Return Address: 1/F, Park Hotel, 61 Chatham Road South, Tsim Sha Tsui
Failure to send the return parcel to the exact address stated above may result in processing delays or the complete loss of the shipment. Lai Shan Limited cannot accept liability for parcels sent to an incorrect or outdated address.
Step 1: Contact the customer service team at [email protected] within 14 days of receiving your order to declare your intention to return an item.
Step 2: Wait for the return authorization confirmation from a representative of Lai Shan Limited. This confirmation will verify that your item meets the conditions for return.
Step 3: Pack the item securely in its original packaging. Attach all tags, fold the garment properly, and enclose any ancillary materials that were included in the original shipment.
Step 4: Place the return package with a carrier of your choice. You are responsible for paying the shipping fee at the time of dispatch. Obtain and retain the shipment receipt and tracking number for your records.
Step 5: Send the package to the recipient and address listed above. Ensure that your order number is visible either on the outside of the package or on a document enclosed inside the package.
Step 6: Once the return parcel arrives at the facility of Lai Shan Limited, the items will be inspected to verify compliance with the condition requirements stated in this document. This inspection normally takes a short period of time after physical receipt of the package.
Step 7: After the inspection passes, your refund will be processed according to the timeline described in the next section. You will receive a confirmation notification once the refund transaction has been fully executed.
All refunds require a minimum processing period of 14 days from the date on which the returned items are received and verified at the facility of Lai Shan Limited. This timeline is fixed and does not begin at the date of shipment by the customer; it commences only after physical receipt of the return parcel.
When the original payment was made through PayPal, the refund is also completed within a minimum of 14 days. However, customers should be aware that local laws in certain regions mandate a maximum window of up to 30 days for PayPal refunds. If you reside in a jurisdiction that applies such a requirement, the arrival of your refund may extend to the full 30-day period.
Refunds are issued through the original payment method used for the purchase. No alternative payment channels will be used for the delivery of refund amounts. The appearance of the refund in your account may depend on the processing schedule of your bank or payment service provider.
If you receive an item that is damaged or defective, you must submit a claim to [email protected] within exactly 7 days of the date of receipt of the shipment. Claims submitted after this 7-day period will not be considered under any circumstances. This timeline applies strictly and is not subject to extension for any reason.
Your damage claim must include a clear description of the issue, your order number, and visual documentation in the form of photographs showing the damaged or defective condition of the garment. Once the claim is verified by Lai Shan Limited, a resolution will be offered in the form of a replacement item or a full refund processed in accordance with the timelines described above. Any replacement shipment is subject to standard shipping timelines.
All returns must satisfy the requirement that the items are unused and preserved in their original packaging with all tags intact. Items that do not meet these conditions at the time of inspection will be returned to the sender, and no refund will be issued. Lai Shan Limited reserves the right to deny any return that does not comply with the procedures and conditions stated in this document.
If you have any questions regarding this Shipping & Returns document, contact the customer service team of Lai Shan Limited at [email protected] or by phone at +852 5255 0093.
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