Terms Of Service

Effective Date: 2025/05/11

Welcome to Hong Kong Guangtai Limited, your premier destination for stylish women's fashion, including Co - ords, Dresses, Shorts, Skirts, Swimwear & Beachwear, and Tops. By accessing or using our website, placing an order, or engaging with our services in any way, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Ordering and Payment

1.1 Order Placement

When you place an order on our website, you are making an offer to purchase the selected products at the price and under the terms stated on the website at the time of your order. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

1.2 Payment Methods

We accept various payment methods, including major credit cards, debit cards, and PayPal. By providing your payment information, you authorize us or our third - party payment processors to charge the total amount of your order, including any applicable taxes and shipping fees, to the specified payment method.

1.3 Pricing and Availability

All prices listed on our website are in the currency specified and are subject to change without notice. We make every effort to ensure the accuracy of our pricing information, but in the event of a pricing error, we reserve the right to cancel your order and refund you any amounts already paid. Product availability is also subject to change, and we cannot guarantee that all products listed on our website will be in stock at the time of your order.

2. Shipping and Delivery

2.1 Shipping Methods and Costs

We offer various shipping methods, and the shipping costs will be calculated and displayed at the checkout based on your shipping address and the selected shipping method. Shipping times are estimates only and may vary depending on factors such as destination, customs clearance, and carrier delays.

2.2 Delivery Confirmation

Once your order has been shipped, we will provide you with a tracking number so that you can monitor the status of your delivery. It is your responsibility to ensure that someone is available at the shipping address to receive the package. We are not responsible for packages that are lost, stolen, or damaged after they have been delivered to the shipping address provided by you.

3. Returns and Refunds

3.1 14 - Day No - Reason Return Policy

We offer a 14 - day no - reason return policy for all products purchased from our website. If you are not satisfied with your purchase for any reason, you may return the product within 14 days of the delivery date. The product must be in its original condition, unused, and with all original tags and packaging intact.

3.2 Return Process

To initiate a return, please contact our customer support team within 14 days of the delivery date. We will provide you with a return authorization number and instructions on how to return the product. You are responsible for the cost of returning the product to us, including any shipping fees, customs duties, or taxes.

3.3 Refund Processing Time

Once we receive the returned product and verify that it meets our return policy requirements, we will process your refund. The refund will be issued to the original payment method used for the purchase.

  • General Refund Time: In general, refunds will be processed within 14 days of us receiving the returned product. However, please note that the actual time it takes for the refund to appear in your account may vary depending on your payment provider.
  • PayPal Refunds: For refunds processed through PayPal, the refund may take at least 14 days to appear in your PayPal account. In some regions, local laws may require PayPal refunds to be processed within 30 days. We will comply with all applicable laws and regulations regarding PayPal refunds.

3.4 Non - Returnable Items

Certain items are non - returnable, including but not limited to:

  • Products that have been used, washed, or altered in any way.
  • Products that were purchased on sale or as part of a special promotion (unless otherwise specified).
  • Intimate apparel, such as swimwear and underwear, for hygiene reasons.

4. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, and product descriptions, is the property of Hong Kong Guangtai Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any of our intellectual property without our prior written consent.

5. Disclaimer of Warranties

Our website and the products we sell are provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or availability of our website or the products. We do not warrant that our website will be free from errors, viruses, or other harmful components, or that your use of our website will be uninterrupted.

6. Limitation of Liability

In no event shall Hong Kong Guangtai Limited or its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, the products we sell, or these Terms of Service. This includes but is not limited to damages for loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

8. Changes to These Terms of Service

We reserve the right to modify or update these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms of Service on our website. Your continued use of our website or services after we make changes to the Terms of Service constitutes your acceptance of those changes.

9. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Hong Kong Guangtai Limited
FLAT 1019B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET KWUN TONG, KOWLOON, HONG KONG
[email protected]
+852 2950 4174

We will do our best to address your inquiries and provide you with the information you need.